No Forwarding Address


Reported in the Newcastle  Evening Chronicle recently:

Be  sure and cancel your credit cards before you  die! This is so priceless.  And so easy to  see happening – customer service, being what it  is today!

A lady died this past  September, and MBNA bank billed her in October  and November for their annual service charges on  her credit card, and then in December added late  fees and interest on the monthly  charge.
The  balance that had been £0.00, now is somewhere  around £60.00.

A family member  placed a call to the MBNA Bank:
Family  Member: ‘I am calling to tell you that my  grandma died in September.’

MBNA:  ‘But the account was never closed and so the  late fees and charges still apply.’

Family Member: ‘Maybe,  you should turn it over to your collections  section.’

MBNA:  ‘Since it is two months overdue, it already has  been.’

Family  Member: ‘So, what will they do when they find  out she is dead?’

MBNA:  ‘Either report her account to the Frauds  Department or report her to The Credit bureau,  maybe both!’

Family  Member: ‘Do you think God will be mad at  her?’

MBNA:  ‘Excuse me?’

Family  Member: ‘Did you just get what I was telling you, the part about her being dead?’

MBNA:  ‘Sir, you’ll have to speak to my  supervisor.’
Supervisor  gets on the phone:

Family  Member: ‘I’m calling to tell you, she died in  September.’
MBNA:  ‘But the account was never closed and the late  fees and charges still apply.’

Family  Member: ‘You mean you want to collect from her estate?’

MBNA:  (Stammer) ‘Are you her solicitor?’

Family  Member: ‘No, I’m her grandson’

MBNA:  ‘Could you fax us a  death  certificate?’

Family  Member: ‘Sure.’  ( fax number is given )
After they get the fax:

MBNA:  ‘Our system just isn’t set up for death. I don’t  know what more I can do to help.’

Family  Member: ‘Well, if you figure it out, great! If  not, you could just keep billing her.  I  don’t think she will care.’

MBNA:  ‘Well, the late fees and charges will still  apply.’
Family  Member: ‘Would you like her new billing  address?’

MBNA:  ‘That would help.’

Family  Member: ‘ Plot 1049.’ Heaton Cemetery, Heaton  Road , Newcastle upon Tyne

MBNA:  ‘But, that’s a cemetery!’

Family  Member: ‘Well, what the hell do you do with dead  people on your planet?’
The MBNA were not available for comment  when a reporter from the Newcastle Evening  Chronicle rang  them.

God Bless and keep reading

About irishroverpei

Author of "Lily & Me", "The Royal Navy & Me" and Chapter XXl Armageddon. Writer, blogger and RN Submariner, antique automobile enthusiast.
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